Technical Account Manager (Mat Cover)

We’re looking for fantastic colleagues to help us be the best at putting convenient veg on every plate.

Our company is built on people. We’re a family, and investing in our people is fundamental to our success. We go beyond expectations to ensure we recruit, retain, reward and develop the most engaged people in the industry.

You’ll be the technical link between Fenmarc and our customers; building strong relationships, managing visits, and driving projects from concept to launch.

Whether you’re coordinating trials, solving challenges, or leading internal investigations, you’ll make a real impact in a fast-paced, supportive environment. This is your chance to shine, grow, and leave your mark whilst covering a vital role in our team.

What you’ll be doing

These are the things you’ll be responsible and accountable for, and some of the tasks you’ll need to carry out

• Communication Conductor – Keep internal teams in the loop with all thing’s customer-related, from codes of practice to expectations, so everyone’s aligned and ready to shine.
• Meeting Maestro – Be a key voice in site Technical meetings, helping steer the department in sync with customer goals and standards.
• KPI Commander – Own the numbers! Agree, manage, and report KPIs with flare, then lead the charge on year-on-year improvements.
• Customer Connector – Represent Fenmarc at customer events, webinars, conferences, and benchmarking sessions, whether at head offices, depots, or stores.
• Customer Visit Champion – Plan and manage customer visits with precision and positivity. From pre-production trials to first runs and making sure every team is prepped, and every visit hits the mark.
• Commercial Collaborator – Work hand-in-hand with our Commercial team to deliver one clear, confident Fenmarc message to customers.
• Development Driver – Dive into development meetings, coordinate with the Specifications team, sign off packaging changes, and keep samples flowing, right through to nutritional analysis.
• Problem-Solver Extraordinaire – Respond swiftly and smartly to complaints, rejections, audits, and data requests, leading investigations and driving corrective actions.
• Quality Crusader – Spot opportunities to boost quality and service, then team up internally to make it happen and track the wins.
• Team Leader – Manage, mentor, and motivate the site Technologist, setting goals, supporting growth, and keeping the day-to-day running smoothly.

Who you are

You’re a confident communicator, a natural relationship-builder, and a technical whizz with a passion for food and fresh produce. You thrive in fast-paced environments, love solving problems, and bring energy to every interaction—whether you’re on-site, in-store, or online.

You’ll Bring

• HACCP Level 3 & Food Safety Level 3 – You know your stuff when it comes to food safety and quality.
• Full Driving License – Ready to hit the road for customer visits, grower meetings, and industry events.
• Sector Savvy – Experience in produce, prepared foods, chilled, agricultural or horticultural sectors? Perfect!
• Influencing & Communication Skills – You can engage, persuade, and collaborate with ease—internally and externally.
• Commercial Awareness – You understand the bigger picture and how technical decisions impact business success.
• Analytical & Organised – You love digging into data, spotting trends, and keeping everything running like clockwork.
• Customer Systems Know-How – You’re familiar with how customers operate and can navigate their systems with confidence.
• Tech-Confident – Comfortable with Office applications like Excel, PowerPoint, and Word—you use them to make your work shine.

What you’ll get in return

This is a fantastic opportunity to step into a high-impact role within a fast-paced, forward-thinking business—on a fixed-term maternity cover contract. You’ll gain hands-on experience, lead exciting customer accounts, and work with passionate teams across the business, all while making a real difference.

Lead & Learn – Take ownership of customer relationships and showcase best practice in a role that offers challenge, variety, and visibility.

Collaborate and Contribute – Work cross-functionally to drive improvements and deliver results that matter.

Make Your Mark – Be part of a strong, supportive team where your ideas are valued and your work has real impact.

Plus, enjoy a competitive rewards package including:

• Life Insurance
• Personal Accident Cover
• Hotel Discounts
• Shopping Discounts
• EV Charging
• Flexible Working
• Private Healthcare (via salary sacrifice)